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MAPLESOFT - Support

MapleSoft Enterprises
P.O. Box 121
Gordonville, MO 63752

E-Mail: support@maplesoft.net    Fastest way to get help normally within the hour during week days!

MapleSoft Giving Manual   

MapleSoft DayCare Manual

Click here for How To Videos

MapleSoft Giving Installation Video
 

MapleSoft DayCare Installation Video
 

Installation does not finish?  On some computers the Database engine installation screen may be behind the primary "program" installation screen waiting for you to click "next", but you don't see it.  Solution:  Press "ALT + TAB" on the keyboard to bring the database engine installation screen to the foreground so that you can click "Next".  See these 2 screen shots.

You were able to install the program but it won't start or open.  Follow these steps:

Windows 10

Step 1: Right-click on This PC, choose Properties and then click on the Advanced system settings link.
Note:  For other versions of Windows also click on the "Settings" button under performance.  Then continue to step 2.

Step 2: Now click on the Data Execution Prevention tab and you’ll see two radio buttons:

Step 3: Select the first radio button "Turn on DEP for essential Windows program and services only", restart your computer and see if that fixes the issue. 

If this still does not fix the issue, then check to see if your antivirus or firewall is stopping the program from loading.  Away to test this is to temporarily turn off the antivirus and/or firewall for 10 minutes to see if the program will start.  If it does start then you'll need to add an exception to the antivirus or firewall to allow the program to run.  The application name to allow is c:\maples\giving\giving32.exe or c:\maples\daycare\daycare.exe

Need to transfer the giving program and data from one computer to a new computer? 
Follow these steps.

Older Version Issues
Known Bugs    Printing Problems?     Program Won't Load? 
 

Phone: (573) 200-6757    Phone Support is Normally provided in the evenings or on weekends.  Our primary support is via email.  Allow for a day before we return your call.