MAPLESOFT - Support
E-Mail: firstname.lastname@example.org Fastest way to get help normally within the hour during week days!
MapleSoft Giving Installation Video
MapleSoft DayCare Installation Video
Installation does not finish? On some computers the Database engine installation screen may be behind the primary "program" installation screen waiting for you to click "next", but you don't see it. Solution: Press "ALT + TAB" on the keyboard to bring the database engine installation screen to the foreground so that you can click "Next". See these 2 screen shots.
You were able to install the program but it won't start or open. Follow these steps:
If this still does not fix the issue, then check to see if your antivirus or firewall is stopping the program from loading. Away to test this is to temporarily turn off the antivirus and/or firewall for 10 minutes to see if the program will start. If it does start then you'll need to add an exception to the antivirus or firewall to allow the program to run. The application name to allow is c:\maples\giving\giving32.exe or c:\maples\daycare\daycare.exe
Need to transfer the giving program and data from one computer to a new
Phone: (573) 200-6757 Phone Support is Normally provided in the evenings or on weekends. Our primary support is via email. Allow for a day before we return your call.